Overall, a very reputable company with great customer service and prompt email responses. My only minor drawbacks were that the Kensington and Fulham offices are not available for face-to-face customer meetings, and there is a £200 + VAT fee for home visits. Additionally, their hourly rates for Tribunal attendance can add up quickly and become quite expensive. Aside from those points, they delivered a solid service and are clearly experts in their field.
