The Secrets of Dealing with Difficult Tenants

Monday, 30th January 2012
Miscellaneous

If you’ve been a landlord for a while, chances are you’ve come across difficult tenants in the past. You will no doubt have learnt from your mistakes but there’s no real way of knowing how someone is going to treat your property, or deal with rental payments, until they have actually moved in. A prospective tenant might look great on paper but they could prove to be a nightmare once they have the keys in their hand. So, just how do you go about dealing with difficult tenants?

Choose your tenants carefully

If your prospective tenants don’t have references, or start making demands before the contract is signed then alarm bells should ring. If you do thorough checks in the first instance, you should be able to screen your tenants fairly well. Obviously, there are no guarantees that someone with a great credit rating will make a great tenant but it will certainly help.

Keep calm and stay focused

Never lose your temper in front of your tenants. If problems arise, try and deal with them rationally and calmly. Don’t give your tenants any reason to discredit you or your professionalism, or justify late or non-payment of rent. If you remain civil and approachable, you are more likely to get the result you want. Confrontation or threats will simply give tenants an excuse for withholding rent or treating the property disrespectfully.

Don’t be a stranger

If you’re having problems with your tenants, the temptation is to keep your distance and let them get on with it. However, the reverse is actually true: if you make a point of visiting the property for regular inspections, you can keep on top of problems as and when they arise. It’s easier to delay or avoid rent if you have no face-to-face contact, so arrange visits and try talking to your tenants about finance problems, or any issues relating to the property. Remember, if you do intend to visit the property, you need to give your tenants notice – as per the terms of your rental agreement.

Terminate the contract

If your tenants make a habit of paying their rent late, or miss payments altogether, and you have exhausted all avenues of negotiation, then you are best advised to give them notice of the termination of the rental agreement. The situation is unlikely to improve and you might be better off finding new tenants for the property. You can waste a lot of time and effort chasing up payments, following up complaints from neighbours and resolving issues. Remember, this is your business and any losses will ultimately come out of your pocket.

I have just had a party wall agreement drawn up with my neighbour. James Merewether was the surveyor who assisted me. He was very helpful with advice and explained all the options over a phone call and email. He did not push for anything that I did not need he was very quick to responded. My neighbour and I have both got the outcome that we wanted and I would strongly recommend James and Peter Barry Charted Surveyors. 👍
I'm very happy with the service provided. Communication was great and they were quick to deliver the report. Would happily recommend.
Response from the owner:Thank you for your recommendation Mr Foltin.
Efficient and professional service provided by Trina and Amrita when arranging a party wall agreement between ourselves and our neighbours prior to building works. Happy to recommend.
Response from the owner:We appreciate your recommendation, thank you.
Steve Hobbs, chartered RICS surveyor, visited our property in East Finchley for a ‘red book’ Probate valuation. Everything went as planned and the report was produced within the stated timescale. The office staff were also very helpful. The prices was competitive. Thanks.
Response from the owner:Thank you for your feedback Mr Randall.
We were delighted with the service we received from Peter Barry - prompt, efficient and very professional.
Response from the owner:We are pleased to hear that you were so satisfied with the service you received.
Very pleased with our survey from John - very thorough, easy to understand and delivered on time - thank you!
Response from the owner:We appreciate your review, thank you.
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